Many of the readers have asked if MSI has shut down their operations in India, especially those who need to RMA its products, especially graphics card and motherboard lineups. Things became a little bit more concerning when its Indian-specific microsite was re-directing to MSI Global’s website. I did Send a mail to one of the known contacts in MSI India help, but there was no response. After contacting a rep handling another country’s operations, the following reply was given to address the problems in hand:
Recently we have restructured our Indian operation. Accordingly we will be directly handling India business through MSI HQ in Taiwan. Regret for any inconvenience caused during this time of change. Local service ofcourse will remain as it is that is through Digicare.
Re-structuring is not as same as shutting. Although the brand service and RMA will be handled, it is only the business part of it will be handled by Continent/World head office, in MSI’s case is Taiwan. RMA will still be handled by Digicare. This should help to remove any concerns, though in all fairness only time will tell as we all would like to see the effectiveness of this. Since we did get a response finally, here’s wishing the best to the company and the end-users who are stuck in this situation.