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MSI settles RMA issues as new management takes over

Many of the readers have asked if MSI has shut down their operations in India, especially those who need to RMA its products, especially graphics card and motherboard lineups. Things became a little bit more concerning when its Indian-specific microsite was re-directing to MSI Global’s website. I did Send a mail to one of the known contacts in MSI India help, but there was no response.  After contacting a rep handling another country’s operations, the following reply was given to address the problems in hand:

Recently we have restructured our Indian operation. Accordingly we will be directly handling India business through MSI HQ in Taiwan. Regret for any inconvenience caused during this time of change. Local service ofcourse will remain as it is that is through Digicare.

Re-structuring is not as same as shutting. Although the brand service and RMA will be handled, it is only the business part of it will be handled by Continent/World head office, in MSI’s case is Taiwan. RMA will still be handled by Digicare. This should help to remove any concerns, though in all fairness only time will tell as we all would like to see the effectiveness of this. Since we did get a response finally, here’s wishing the best to the company and the end-users who are stuck in this situation.

2 comments

  1. ok, that’s better. 🙂

  2. they are shutting down. they don't want to admit it because it will be a massive blow to MSI as a brand, but they have made plans to leave. You want proof? why doesn't reveal the fact that many of their India management have quit their jobs? why is this coming up after the end of Q1 2013? Its because MSI is making lot of changes in APAC region. no difference from XFX's exit from India. These guys just can't do anything against Asus and Gigabyte duopoly. If anyone can make a dent in GPU market, its definately Zotac.

    The dealers and distris MAYBE responsible as well. the companies wants to make a scene in the public that its the distris who ditched them even when they’re not especially at the time when they don’t get profit margins. Company always deny saying that they’ve not said it. That’s where regional managers comes in. In the middle of chaos, no consumers knows who is doing what and decide to ditch the brand. Its a fact that Acro/smc has a habit of trolling consumers/ buyers/ sellers/ companies. but ofcourse, nothing escapes the internet. don't always believe in official response. it is not true.

    cant blame msi either. they thought that being associated with a person, it will save their brand but it did more harm than good. infact there's already talks within dealers and distris that a group in delhi and kolkata will promote them as long as they send samples and even freebies at some point…

    if anyone values their money, they should not invest in MSI. Guarunteed they're cutting losses and making a silent escape. as it is msi sucks when it comes to VRM and power delivery. they even bypass the protection circuits in the reference design as well.

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