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Seagate gets a Class-Action Lawsuit over High Failure Rates

Seagate gets slapped with a class-action lawsuit due to high failure rates with its 1.5TB and 3TB hard drives (both internal and external). Seagate’s recent financial report pointed a nosedive in its revenue and profits. Looks like this HDD maker can’t catch a break.

To add more, the lawsuit also accuses the company ‘breach of consumer protection, unfair competition and even false advertising’ by using words such as ‘reliable’ and ‘dependable’, bragging about low failure rates. The plaintiff said that Seagate 1.5TB and 3TB HDDs were ‘defective and failed prematurely at spectacularly- and in many respects unprecedentedly- high rates.”

TThe lawsuit uses data published by Backblaze on July 2015. In its blog post, the company pointed out that Seagate’s 1.5TB and 3TB storage variant has a very high failure rate compared to other mechanical HDD manufacturers WD and HGST. The stats compared the storage variants used in the year 2014 with 2015. Interestingly, Backblaze’s Oct 2015 post shows a graph with brand-specific failure rates, showing Seagate drives having a lower failure rate in general even compared to WD. The observation done by Backblaze holds a lot of weight since they’ve used 47,561 HDDs in their datacenter in Q2 2015 and 50,228 HDDs in Q3 2015.

HDD_q3stats_total_avg

To be fair, a combined mechanical HDD failure rates (Year-on-Year between 2013 to 2015) shows a dip of a bit higher than 3% in the year 2015.

According to another report, Seagate is required to respond to the lawsuit filed in the District Court for the Northern District of California. The company is aware of the complaint filed by Christopher A. Nelson but is not yet served. The company is reviewing the complaint and would be responding to it accordingly.

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